Privacy Policy - Belsize Park Man with Van

At Belsize Park Man with Van, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services. We are committed to ensuring that your personal data is handled responsibly and transparently.

1. Information We Collect

We may collect various types of information to provide and improve our services to you:

Personal Identification Information: This includes your name, email address, phone number, and postal address.
Service Usage Data: Details about how you use our services, such as booking history and transaction details.
Technical Data: Information about your device, IP address, browser type, and operating system.
Payment Information: Credit card details and billing addresses, processed securely by our payment partners.

2. How We Use Your Information

Your information is utilized in the following ways:

Service Provision: To process bookings, manage schedules, and deliver our moving services effectively.
Communication: To respond to your inquiries, provide updates about your bookings, and send important notifications.
Improvement of Services: To analyze usage patterns and improve our services based on your feedback and preferences.
Marketing Purposes: With your consent, to send promotional materials, newsletters, and special offers.
Security: To protect against fraudulent activities and ensure the security of our services.

3. Data Sharing and Disclosure

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

Trusted Service Providers: Third-party vendors who assist us in operating our business, such as payment processors and IT services, are granted access to your data strictly for performing their functions.
Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect our rights and the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Protection

Protecting your personal data is a priority for us. We implement a variety of security measures to maintain the safety of your information:

Encryption: Sensitive information is encrypted during transmission using SSL technology.
Access Controls: Only authorized personnel have access to your personal data, based on their role and necessity.
Regular Audits: We conduct periodic security assessments to identify and mitigate potential vulnerabilities.
Secure Storage: Your data is stored on secure servers with robust safeguards against unauthorized access.

5. Your Rights

You have several rights concerning your personal data, including:

Access: You can request access to the personal data we hold about you.
Rectification: You can request corrections to any inaccurate or incomplete information.
Deletion: Under certain conditions, you can request the deletion of your personal data.
Restriction of Processing: You can request that we limit the processing of your data in specific scenarios.
Data Portability: You have the right to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your data for specific purposes, such as direct marketing.
Withdrawal of Consent: If you have provided consent for data processing, you can withdraw it at any time.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our website is used:

Functionality Cookies: These are essential for the operation of our website, enabling core functionalities like page navigation and access to secure areas.
Analytics Cookies: These help us understand how visitors interact with our website, allowing us to improve user experience.
Advertising Cookies: Used to deliver relevant advertisements to you based on your interests.

You can manage your cookie preferences through your browser settings, but disabling certain cookies may affect the functionality of our website.

7. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

8. Children's Privacy

Our services are not directed towards individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information promptly.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

The length of time you have an account with us.
The duration required to provide the services to you.
Compliance with legal obligations.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with relevant data protection laws and that your data is handled securely and responsibly.

12. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for our processing of your personal data for a specific purpose.
Contract: To fulfill the terms of our service agreement with you.
Legal Obligation: When processing is necessary to comply with legal obligations.
Legitimate Interests: To pursue our legitimate business interests, provided they do not override your rights.

13. Changes to Your Personal Data

If any personal data we hold about you is inaccurate or requires updating, you can contact us to make the necessary changes. We are committed to ensuring that your information remains accurate and up-to-date.

14. Data Breach Notification

In the unlikely event of a data breach, we will notify you and the relevant authorities as per legal requirements. We will provide information about the nature of the breach, the data affected, and the measures taken to address the issue and prevent future occurrences.

15. Compliance with Regulations

We adhere to applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR). Our practices are designed to comply with these laws, ensuring that your data is handled legally and ethically.

16. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection strategy and its implementation to ensure compliance with this Privacy Policy and relevant data protection laws. The DPO can be contacted for any questions or concerns regarding your personal data.

17. Feedback and Inquiries

We value your feedback regarding our privacy practices. If you have any questions, concerns, or requests related to this Privacy Policy or our data handling procedures, please reach out to us through the designated channels.

18. Effective Date

This Privacy Policy is effective as of April 27, 2024. By using our services, you agree to the terms outlined in this policy.